Bookmark: How to Deal With Haters, Trolls, and Justified Negative Comments Online

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Frustration, fear, and anger are all part of a day’s work. As a pro, you’ve accepted that. What you might not remember thought, in the moment, is that these negative emotions only peak when you don’t have a clear action plan for an unfavorable happening. In other words, if you know what to do in the event of a PR disaster, that disaster becomes nothing more than an annoyance– not the blood-pressure-med-ingesting-causation these things normally become. 

So, to chip in on your own effort to make 2013 the healthiest, happiest year of your life, I’m happy to introduce… by PR and Business Strategy Consultant Charlie Pownall in Hong Kong.

I bookmarked and printed this one out.

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